Frequently Asked Questions:
How quickly do items ship?
We ship within 3-5 business days after payment (weekends excluded from the 3-5 days). This does not apply to " Made-to-Order" items, see original item listing for specific time frames on MTO items. Shipping time varies once dropped off at the post. Typically shipping takes 2-5 days within the continental US. Outside of the US the average shipping time is 7-14 days. Due to unprecendented times, shipping can exceed these time frames. Unfortunately once the package has been dropped off it is out of our hands. We highly recommend insuring your package through ROUTE at checkout.
What's the best way to reach you about an order?
Please reach out via email to email@example.com for order inquiries. Please do not reach out via instagram DM about orders. DM's can get overloaded especially on restock days and a message can get lost or overlooked in the chaos. It simply is not an efficient and reliant way of communicating about an order. Please email me, Rachael at firstname.lastname@example.org for all order inquiries so I can better track and respond to your needs.
Do you accepts returns or exchanges?
Due to quality control and hygiene issues, we do not accept returns or exchanges. We cannot resell earrings once they have left our facility. Being a small business, we don't have the capacity to accept and process returns. Please look carefully at item pictures and descriptions, and ask all questions before purchasing.
Have more questions? Please reach out to email@example.com.